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Claude d42012cedf Report the category the tabs actually sort by, and the evidence behind it
The first real miscategorisation report read `filed:updates should:updates`
about a conversation its owner was reading in Primary. Both halves of that were
wrong in the same way: `filed` was `message.category`, and the mailbox lists
threads and filters the tabs on `thread.category`. A thread takes one category
from its newest message and a pin overrides it outright, so on any conversation
with more than one message the two are free to differ — and it is the thread
that decides which tab somebody is looking at.

So the report described a column nobody can see, and the popover's "category"
line did too. Both now read the thread, falling back to the message for one not
yet threaded, and both say so when the two disagree: the panel explains that
the conversation takes its category from its newest message, which is the
difference between a panel that looks broken and one that is informative.

The report row was also too thin to act on. It carried the four verdicts and
none of the inputs they came from, so a line could be entirely true and still
leave nobody able to say what to change. Added: the message's own category when
its thread disagrees, whether a pin is holding it, whether the reader had asked
for the provider to be overruled, whether the model was asked at all
(`model:-` could not tell "never asked" from "asked, no answer"), whether there
was any plain text for it to read, and List-Id's value — the one bulk header
whose value is a rule-writing input rather than a tracking link.

The card moves from Admin → AI into Reported mail, where somebody who has just
pressed Report goes looking for it, and is grouped by `filed → should` rather
than listed by date: twenty reports are rarely twenty problems, and the fix for
one group is not the fix for another. Each group and each row can be selected,
and the selection can be copied or downloaded as a text file — so whoever is
changing one rule can take the reports about that rule and leave the rest.

A report that agrees with where the mail already is now 409s rather than
landing as a row saying nothing.

Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
2026-09-04 14:42:46 +02:00
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